Six months ago, the crystal-coated ball dropped in Times Square and we cheered in a brand new year. At that moment, none of us knew what waited for us just a short hop ahead. Before the first quarter even had a chance to close out its books, businesses shifted from in-person operations to a new digital reality that most of us weren’t fully prepared for. Terms like “social distancing,” “spot positivity rates,” and “Zoom meetings” made their way into our common lexicon. And of course, every time we thought we…